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DSL fix
Enthusiast - Level 2

Finally! Verizon got the message that I was about to cancel my DSL with them. They sent a knowledgeable, efficient, friendly tech who changed out a wall jack and a router he said they never should have sent me. He spent significant time on the phone talking to another Verizon person about optimizing my service. It's been great ever since. But why should a customer have to threaten cancellation to get appropriate service?

Re: DSL fix
Enthusiast - Level 2

I am not going to threaten. Hubby is researching alternatives right now. Enough time-wasting with "customer service"...