I've had Verizon DSL internet for several years now. As my family has added more computers and devices and started using the internet more, we have had more and more issues with our service. If 3 or 4 of us are all using computers or some devices with wifi at once, especially if someone is streaming video, the router tends to freeze up and has to be reset (shut off and back on) before everything will work again. Sometimes we've had to do this several times in a day. Now I just got an Ipad Air at Christmas, and it likes to randomly drop my wifi connection. My router is fine and the wifi isn't down, it just drops the connection and I have to connect again. I don't think it is an issue with the Ipad, because I've spent time at other locations (including several days at my in-laws where they have internet through their cable provider), and I haven't had a problem like this anywhere outside of my own house. Is there something I can do to fix this? Is this the best I can expect out of DSL? I'd love to switch to FIOS, but it isn't offered in my area. I'm ready to switch to Comcast if this doesn't improve.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (184.108.40.206) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (220.127.116.11) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (18.104.22.168) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (22.214.171.124) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (126.96.36.199) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (188.8.131.52) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
check my other post about DSL
I used to have DSL, and kind of forced to upgrade to fios now...