I have been a verizon wireless customer for many, many years. I have had supreme service. I moved and decided to get Verizon FIOS, 75M. I have had nothing but problems, combined with the worst customer service I have ever experienced. I am decently tech saavy (enough to get by), and this is the slowest internet I have ever used. I did the speed tests, while hard wired and have been appauled by numbers in the low teens!!! I have called and used live chat. I have been hung up on, transferred, disconnected, told I would get a call back... And nothing is ever resolved! My bill is COMPLETELY wrong. They have been charging me double for MONTHS! I can't get anyone on the line about it. The online site doesn't work, it won't send me a pin. This is all so rediculous, I am disgusted with the lack of service, lack of availability and complete horror to try to work with. I'm not a gamer, I would just like to work on my computer with out the internet freezing. Awful.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
I am wondering why the new client will get such a better deal and service than the old customers its very odd.