Does anyone find it impossible to reach billing when a refund is needed for services not working?
Enthusiast - Level 1

Have been dealing with lack of consistent internet service for more than a month. Several visits from technicians. Several waits on hold. To receive credit for service not received told to call billing office. Each time placed on hold for 45 minutes and then when transferred to "a manager" disconnected. No call back. Has anyone else experienced such poor service in trying to resolve a Verizon problem recently? Are there phone numbers to call or email address to send to that go directly to people who are charged with trying not to lose long-term customers?

Re: Does anyone find it impossible to reach billing when a refund is needed for services not working
Community Manager
Community Manager

Hi JeffreyLeigh,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.