They need to clarify in their contract that the ETF still must be paid if you move into an area that is not serviced by verizon. I am forever done with Verizon and will encourage everyone to go elsewhere for cable/internet/phone services. This Company designed their terms to only benefit them at the cost of their customers. Who would want to do business with a company like that? In addition to the fact that everyone I have spoken to regarding this issue states that the ETF should be waived when there is NO SERVICE provided for the new address as they understand it as well. I am recommending to my friends that are with FIOS to no longer do business with them as their contracts expire.
I have found verizon to be completely unreasonable. I do not see the grounds for their claim to an ETF given their inability to provide me with service nor do i see any value in their argument that the contract addresses this; it simply does not. They assumed that by stating that canceling would result in an ETF in their contract would be understood as "no matter what" while I assumed this meant "except when they can't cover the area". Due to their ambiguity, they have created a contract open for interpretation and that is NOT contract law. Period.
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I'm having a similar issue where I am moving to a new address that is not covered by Fios and am being told I will be charged for early termination, still with 10months in my plan. How can I get the fee waived?
We have the exact same problem since we moved in November 2014. I am still working on it. Thank you for posting your situation. Well said. Wondering if your issue was resolved? Thanks again.
It is happened with me too. While taking the service I have told them that I will be moving in another 6 months as my project ends in that area. The sales guy called Verizon Support and confirmed me that there is no ETF If I move to a location where no Verizon service. When I called for transfer the service, the customer care representative told me that there is no service available in the new location hence they are terminating my service and confirmed there is no ETF due to this situation. After 10 days, I got my bill and there is ETF. Now, the billing department reading terms and conditions where they didn't cover this scenario. This is all marketing Fraud.
Soon I will post this in my company network to make sure that my colleagues know about this problem before they take any connection with Verizon. Most of my colleagues may need to relocate after a period of time due to projects.