I moved to a new location this spring where Fios is not available. Therefore, I closed my account in May (4 months ago). I have contacted verizon by chat or phone 3 times to ask for a return kit for my router. They keep saying they are going to email and/or mail me a return label, and they confirm that they have my new mailing address and correct email address, but I never receive the label. At the same time, I have NOT been billed for the unreturned equipment. I am tired of having this equipment taking up space and am ready to sell or recycle it. But...the last rep that I spoke to confirmed that my account does indicate I need to return the equipment, so it's not completely missing from verizon's system. Do I just have to hold on to this stuff forever in case they decide to bill me? Do I bring it to a verizon store without the label?
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