Extremely angry about High speed internet & D-link 2750b modem

[Craig771]

Look verizon technical support. Ever since I have had your service I have NOT had one day go by without this D-LINK 2750b modem completely dropping my connection 2-3 times a day for at least several minutes each time.  I already spoke to support over the phone a couple times. I have sent one d-link modem back to you and was told there would be no charge. Well the "NEW" d-link does the same **bleep** thing. On top of that my online bill is not up to date as there has been a payment from me since the date shown on bill. Plus the online bill shows a unreturned equipment fee of 99$ for this piece of **bleep** modem that was sent back. I want a different modem, westell, actiontech, anything besides this d-link to see if that helps. If I don't get this resolved I will drop Verzion and NOT pay any current bill for anything ever!!

Take a look at this d-links system log when I log into the modem via webpage. This isn't showing all the times it when down right now because the log overwrites itself. 

Nov 7 08:37:08 2014 Remote Update Error Failed retrieving new version
Nov 7 08:36:58 2014 LibJutil Warning sys_if_ioctl_mii_execute:421: Both tried MII ioctls 8947/89F0 failed: Operation not supported.
[repeated 2 times, last time on Nov 7 08:36:58 2014]
Nov 7 08:36:24 2014 Main Task Warning Failed to set device wl0 netmask: Cannot assign requested address
Nov 7 08:36:21 2014 Kernel Notice device wl0 entered promiscuous mode
Nov 7 08:36:21 2014 Kernel Notice device wl0 left promiscuous mode
Nov 7 08:36:09 2014 HTTP Warning Bad login attempt
Nov 7 08:36:09 2014 HTTP Warning Bad login attempt
Dec 31 14:00:36 2002 Main Task Warning Error setting device vw0 flags: No such device
Dec 31 14:00:36 2002 LibJutil Error RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 31 14:00:32 2002 Kernel Error Virtual WAN vw0 created successfully on physical device ethoa0
Dec 31 14:00:32 2002 Kernel Error bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1081000, DS=10080000
Dec 31 14:00:32 2002 Kernel Error XTM Init: 400 tx BDs at 0xa2824000
Dec 31 14:00:32 2002 Kernel Error bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
Dec 31 14:00:32 2002 Kernel Notice message received before monitor task is initialized kerSysSendtoMonitorTask
Dec 31 14:00:32 2002 Kernel Alert Line 0: ADSL link up, Bearer 0, us=1081, ds=10080
Dec 31 14:00:32 2002 Kernel Notice openrg uses obsolete (PF_INET,SOCK_PACKET)
Dec 31 14:00:32 2002 Kernel Notice message received before monitor task is initialized kerSysSendtoMonitorTask
Dec 31 14:00:32 2002 Kernel Alert Line 0: ADSL G.992 message exchange
Dec 31 14:00:32 2002 Main Task Warning Failed to set device ethoa0 netmask: Cannot assign requested address
Dec 31 14:00:31 2002 LibJutil Warning sys_if_ioctl_mii_execute:421: Both tried MII ioctls 8947/89F0 failed: Operation not supported.
Dec 31 14:00:26 2002 Kernel Notice message received before monitor task is initialized kerSysSendtoMonitorTask
Dec 31 14:00:26 2002 Kernel Alert Line 0: ADSL G.992 channel analysis
Dec 31 14:00:21 2002 Kernel Notice message received before monitor task is initialized kerSysSendtoMonitorTask
Dec 31 14:00:21 2002 Kernel Alert Line 0: ADSL G.992 started
Dec 31 14:00:10 2002 DSL Home Error mt_cwmp: session not established, (session error: Could not resolve host), will retry in 13 seconds
Dec 31 14:00:10 2002 Main Task Warning num of page-ins done by cramfs (343) exceeds threshold(80)
Dec 31 14:00:08 2002 Kernel Notice message received before monitor task is initialized kerSysSendtoMonitorTask
Dec 31 14:00:08 2002 Kernel Alert Line 0: xDSL G.994 training
Dec 31 14:00:03 2002 Main Task Warning Failed to set device wl0 netmask: Cannot assign requested address
Dec 31 14:00:02 2002 Time of Day Warning Cannot translate IP of time server us.pool.ntp.org
Dec 31 14:00:01 2002 Kernel Error dgasp: kerSysRegisterDyingGaspHandler: dsl0 registered
Dec 31 14:00:01 2002 Kernel Error AdslCoreHwReset: AdslOemDataAddr = 0xA3F711A8
Dec 31 14:00:01 2002 Kernel Error AdslCoreHwReset: pLocSbSta=83af0000 bkupThreshold=1600
Dec 31 14:00:01 2002 Kernel Error AdslCoreSharedMemInit: shareMemAvailable=457024
Dec 31 14:00:01 2002 Kernel Error *** PhySdramSize got adjusted: 0x7AB04 => 0x90698 ***
Dec 31 14:00:01 2002 Kernel Error pSdramPHY=0xA3FFFFF8, 0x0 0x0
Dec 31 14:00:01 2002 Kernel Error BcmAdsl_Initialize=0xC01F3930, g_pFnNotifyCallback=0xC029FEB4
Dec 31 14:00:01 2002 Kernel Notice device bcmsw entered promiscuous mode
Dec 31 14:00:01 2002 Kernel Notice device wl0 entered promiscuous mode
Dec 31 14:00:01 2002 Kernel Error adsl: adsl_init entry
Dec 31 14:00:01 2002 Kernel Error insmod: add-symbol-file build/debug/adsldd.o 0xc01f1000 -s .data 0xc029fe30 -s .bss 0xc02a0800
Dec 31 14:00:01 2002 Kernel Error

Dec 31 14:00:01 2002 Kernel Error ATM device initialized
Dec 31 14:00:01 2002 Kernel Error XTM Init: 100 rx BDs at 0xa30b9000
Dec 31 14:00:01 2002 Kernel Error XTM Init: 400 rx BDs at 0xa2e3e000
Dec 31 14:00:01 2002 Kernel Error insmod: add-symbol-file build/debug/bcmatm.o 0xc0023000 -s .data 0xc0023c10 -s .bss 0xc0023d60
Dec 31 14:00:01 2002 Kernel Error

Dec 31 14:00:01 2002 Kernel Error bcmxtmcfg: bcmxtmcfg_init entry
Dec 31 14:00:01 2002 Kernel Error insmod: add-symbol-file build/debug/bcmxtmcfg.o 0xc0068000 -s .data 0xc0071450 -s .bss 0xc0071840
Dec 31 14:00:01 2002 Kernel Error

Dec 31 14:00:01 2002 Kernel Error insmod: add-symbol-file build/debug/qos_ingress.o 0xc0021000 -s .data 0xc0021b00 -s .bss 0xc0021c90

[gorbysva]

We have the exact same problem Craig. We had a nice Ationtec router that we bought, and everything worked fine. We added DirectTV Genie and it wouldn't connect to the internet. We spent hours on the phone with tech support at both places and Verizon ended up shipping us the 2750B piece of crap. Now every week, at least 3 times a week I have to completely restart the router. I lose connection sporadically throughout the week with no explanations. It is nearly impossible to stream on demand programs.

If we had any other TV/Phone/Internet options where I live, we'd have kicked Verizon to the curb long ago!

Keep us posted if you get any results.

I continually get tech support dudes in India or Sri Lanka that want to do nothing but remotely connect to my network/machines. Um - NO.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.