A FIOS support call walked me through resetting and disconnecting my router and DVR, which didn't do anything to fix the problem. They seset the box remotely and nothing is fixed. They had me download some app on Apple's website to fix TCP settings on my iMac, which solved nothing. They sent me a replacement router and nothing's improved after hooking it up.
What could have caused my download speeds to drop suddenly and what can I tell Verizon to get this fixed promptly. I hate the poor job tech support does to diagnose problems like this and can't wait through the next weekend to get this addressed. I'm tempted to go back to Comcast at this point!
Solved! Go to Correct Answer
see if he has a laptop handy, and ask him to test it on his laptop. see if it's really the fios box. he might have to take it and test further up the line if they can't fix it with software.
ive been having this very same issue for about the last week or so, went through all the normal hoops, how do you even get someone to come out and test for themselves?
i cant get the phone reps to take me to that point, just the same run around about rebooting my hardware and the ONT and the signal to the ONT looks fine on their end.
yet im clearly having issues cause i cant even stream youtube or mlb.tv without lag, my xbox service is showing lag too.
just now ive run tests and im seeing a hard cap at 2mbps on the download EVERY TIME, thats clearly not a normal issue with latency but something on verizons end.
when i run traceroutes it shows high delay jumps just in the first 2-3 hops of the verizon Tampa routers and Atlanta routers, of course none of the phone reps can comprehend any of this type of testing which gets me no where.
they still havent reactivated my MOCA after switching to Ethernet on friday for testing.
so if a tech wants to PM me fine, or if OP can tell me how exactly i get to the point of just having someone come out and see for themselves the issues.