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FIOS Install and Tech Support sucks imo

Never hooked up 1 of 2 PCs. Tech support told me thats all that is required. Install guy told me no problem hooking up 2 but he never did and was gone before I could check it. 5 days later I still cant get internet on the 1. It worked fine with cablevision, wish I had never switched.

Also left a wire across the lawn and never buried it.

Its been a very frustrating experience with them.

Re: FIOS Install and Tech Support sucks imo
Champion - Level 1

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

Re: FIOS Install and Tech Support sucks imo
Customer Service Rep

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

As always, feel free to make a new post, and we can be sure to look into your issue. If you require further assistance, let us know, we're available for support around the clock.

Ali Adam