Facebook access
hounds1
Newbie

Is Verizon causing the time outs to facebook? Access seems to be limited and we have had a neighbor complain about the same issue and they also have Verizon service.

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Re: Facebook access
skyliner34
Contributor - Level 2

Working for me must be your connection try restarting your router

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Re: Facebook access
hounds1
Newbie

does not help!

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Re: Facebook access
skyliner34
Contributor - Level 2

Don't know what else to tell to you... because it is working for me maybe try tech support and ask them 

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Re: Facebook access
ChristopheJay
Enthusiast - Level 3

Do you live in Southern California, if so this is an issue that some users have been experiencing for some time. See the Xbox Live Threads and DNS SoCal Issues thread. Are you able to get on to www.costco.com, because that is another site that is giving people problems.

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Re: Facebook access
bwren
Newbie

Three days we've been dealing with this.  First my XBox Live didn't work.  So I got a new IP address on my router.  Now Facebook doesn't work.  This is pathetic. 

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Re: Facebook access
alstone1
Newbie

I'm accessing the internet from Southern California. Facebook availability has been spotty. I've done a "traceroute" and it times out at one point. I'll paste that below. Also, costco.com is not showing up, getting the Verizon search engine "unable to find" page.

Must be some sort of nameserver/DNS issue. Right?

Traceroute has started…

 

traceroute: Warning: facebook.com has multiple addresses; using 66.220.149.11

traceroute to facebook.com (66.220.149.11), 64 hops max, 52 byte packets

 [after passing through my local modem...]

 7  vlan70.csw2.losangeles1.level3.net (4.69.144.126)  36.051 ms

    vlan60.csw1.losangeles1.level3.net (4.69.144.62)  81.110 ms  42.967 ms

 8  ae-73-73.ebr3.losangeles1.level3.net (4.69.137.37)  32.351 ms

    ae-93-93.ebr3.losangeles1.level3.net (4.69.137.45)  34.676 ms  31.843 ms

 9  ae-3-3.ebr1.sanjose1.level3.net (4.69.132.9)  39.571 ms  41.042 ms  42.064 ms

10  ae-91-91.csw4.sanjose1.level3.net (4.69.153.14)  39.933 ms

    ae-81-81.csw3.sanjose1.level3.net (4.69.153.10)  41.328 ms

    ae-71-71.csw2.sanjose1.level3.net (4.69.153.6)  40.896 ms

11  ae-22-60.car2.sanjose2.level3.net (4.69.152.12)  42.486 ms

    ae-32-90.car2.sanjose2.level3.net (4.69.152.204)  43.753 ms

    ae-12-70.car2.sanjose2.level3.net (4.69.152.76)  41.377 ms

12  facebook-in.car2.sanjose2.level3.net (4.59.4.90)  46.756 ms  45.744 ms  46.036 ms

13  ae10.bb01.pao1.tfbnw.net (74.119.77.128)  46.209 ms  48.268 ms  41.973 ms

14  ae2.dr02.snc5.tfbnw.net (74.119.77.192)  43.822 ms  42.446 ms

    ae0.dr01.snc5.tfbnw.net (74.119.77.180)  46.027 ms

15  po510.csw02b.snc5.tfbnw.net (74.119.78.26)  43.270 ms

    po510.csw02a.snc5.tfbnw.net (74.119.78.22)  45.175 ms

    po509.csw02b.snc5.tfbnw.net (74.119.78.28)  45.188 ms

16  * * *

17  * * *

this is where it hangs and times out.

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Re: Facebook access
ChristopheJay
Enthusiast - Level 3

If you can please post your trace routes (take out your local modem info) this will be helpful for Verizon Network Specialists:

 

traceroute to www.facebook.com (69.171.228.11), 64 hops max, 72 byte packets

 

 [after passing through my local modem...]


 5  0.ae1.br1.lax15.br1.lax15.alter.net (152.63.112.1)  7.469 ms  7.203 ms  7.309 ms

 6  ae-7.r05.lsanca03.us.bb.gin.ntt.net (129.250.8.85)  7.179 ms  5.825 ms  6.811 ms

 7  ae-2.r20.lsanca03.us.bb.gin.ntt.net (129.250.2.229)  7.279 ms  7.004 ms  5.993 ms

 8  ae-2.r21.snjsca04.us.bb.gin.ntt.net (129.250.2.147)  27.337 ms  22.109 ms  17.501 ms

 9  ae-4.r06.plalca01.us.bb.gin.ntt.net (129.250.4.118)  17.130 ms  17.236 ms  17.875 ms

10  ae-2.r05.plalca01.us.bb.gin.ntt.net (129.250.5.237)  20.050 ms  20.373 ms  20.716 ms

11  140.174.21.142 (140.174.21.142)  18.486 ms  18.907 ms  18.086 ms

12  ae2.bb02.pao1.tfbnw.net (74.119.77.130)  17.953 ms  17.725 ms  17.771 ms

13  ae10.bb02.prn1.tfbnw.net (204.15.20.71)  38.643 ms  40.186 ms  39.206 ms

14  ae1.dr04.prn1.tfbnw.net (204.15.23.91)  40.709 ms  37.958 ms  39.445 ms

15  * * *

16  * * *

17  * * *

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Re: Facebook access
alstone1
Newbie

Sorry, here's the entire traceroute before it hangs:

Traceroute has started…

 

traceroute: Warning: facebook.com has multiple addresses; using 69.171.229.11

traceroute to facebook.com (69.171.229.11), 64 hops max, 52 byte packets

 1  (local modem)

 2  l104.lsanca-dsl-31.verizon-gni.net (71.119.229.1)  38.041 ms  29.153 ms  30.314 ms

 3  g0-5-4-3.lsanca-lcr-22.verizon-gni.net (130.81.195.74)  32.882 ms  34.571 ms  37.226 ms

 4  so-6-0-0-0.lax01-bb-rtr2.verizon-gni.net (130.81.29.126)  35.107 ms  32.786 ms  35.835 ms

 5  0.ae2.br3.lax15.alter.net (152.63.2.133)  32.054 ms  33.521 ms  34.062 ms

 6  4.68.63.245 (4.68.63.245)  31.942 ms  33.774 ms  32.658 ms

 7  vlan70.csw2.losangeles1.level3.net (4.69.144.126)  41.854 ms

    vlan60.csw1.losangeles1.level3.net (4.69.144.62)  33.955 ms

    vlan90.csw4.losangeles1.level3.net (4.69.144.254)  33.480 ms

 8  ae-73-73.ebr3.losangeles1.level3.net (4.69.137.37)  30.927 ms

    ae-83-83.ebr3.losangeles1.level3.net (4.69.137.41)  33.264 ms  33.749 ms

 9  ae-3-3.ebr1.sanjose1.level3.net (4.69.132.9)  42.136 ms  44.410 ms  43.300 ms

10  ae-71-71.csw2.sanjose1.level3.net (4.69.153.6)  50.117 ms  51.336 ms  54.474 ms

11  ae-3-80.edge2.sanjose3.level3.net (4.69.152.145)  39.588 ms

    ae-2-70.edge2.sanjose3.level3.net (4.69.152.81)  44.729 ms  81.300 ms

12  facebook-in.edge2.sanjose3.level3.net (4.53.210.14)  45.191 ms  43.773 ms

    facebook-in.edge2.sanjose3.level3.net (4.53.210.62)  62.524 ms

13  ae2.bb02.sjc1.tfbnw.net (204.15.21.166)  83.519 ms

    ae1.bb01.sjc1.tfbnw.net (74.119.76.23)  42.998 ms  45.054 ms

14  ae12.bb02.prn1.tfbnw.net (74.119.79.109)  68.445 ms  67.736 ms  68.801 ms

15  ae1.dr04.prn1.tfbnw.net (204.15.23.91)  70.812 ms * *

16  po1022.csw06b.prn1.tfbnw.net (204.15.22.55)  68.739 ms *  65.258 ms

17  * * *

 

 

Thanks.

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Re: Facebook access
hounds1
Newbie

e are in Southern California and facebook is working at this moment..........:)

Hop(ms)(ms)(ms)      IP AddressHost name
  0   0   0      206.123.64.154 jbdr2.0.dal.colo4.com  
  0   0   0      173.219.246.92 173-219-246-92-link.sta.suddenlink.net  
  0   0   0      206.223.118.115 equinix.br01.dfw1.tfbnw.net  
  44   50   44      204.15.21.6 xe-2-3-0.br01.lax1.tfbnw.net  
  46   46   46      74.119.76.165 xe-4-0-1.bb01.pao1.tfbnw.net  
  69   69   68      204.15.20.51 ae9.bb01.prn1.tfbnw.net  
  66   112   66      74.119.79.101 ae0.dr01.prn1.tfbnw.net  
  66   66   66      74.119.76.1 po1016.csw01a.prn1.tfbnw.net  
  66   66   66      69.171.224.39 www-14-01-prn1.facebook.com  

Trace complete

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