Filing a complaint with Verizon for inaccurate information and unfair charges

[Sweeta1]

I have never been so disappointed with a company .  I was promised at my initial sign -up a bill of $215 a month, this to include HBO and Stars. I was informed before installation that that was not the case. I cancelled prior to installation and a manager called and promise that he would stand by the $215 monthly fee. The technician came and even though I complained that the hub was not in a central location, they told me it was Verizon policy to put it in the back of the house. With this error, I was forced to buy an extender.  I have spent hours on the phone dealing with these issues only to be told that I did not speak to any manager because there is no notes or code that verifies this. I was charged for keeping my phone number, something that was not explained to me.  Also, whenever you call, Verizon takes a long time to answer the phone. Call back takes an hour or more. I  feel cheated and abused! I feel like ripping the cable out of my house. This should be an awesome experience for me since Verizon was supposed to be so much more than  Directv, a company I have been with for 12 years. Verizon has caused me more pain in two months than I have experienced with any other company. I know that you deal with customer complains everyday but what kind of reputation is Verizon  building for itself. Please help me resolve this issue. I  was told I am officially in a contract that last until 2020. I just want what was promised to me.  I hope you can help. I know it looks like I want something for free, but it is not about that. It is the principle of the matter.  All those managers I spoke to, the promises made,  and the actions I took before being tricked into having Verizon is beyond frustration. If I contacted you by error, please forward my email to the person who handles these issues.  I look forward to hearing from you. Thank you for understanding and have a great day.

{edited for privacy}

[KH-OrnEsh1]

Hi sweeta, 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.