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Fios in NYC building but not in apartment unit

Hi - I've searched and see this issue pop up with no resolution, so I'm hoping someone can help me. I'm in a building in NYC that has FiOS, with several of my neighbors on my floor having FiOS. However for some reason my unit is "not eligible", which doesn't make sense. Is there a NYC specific FiOS office that I can call to help me with this issue?



Re: Fios in NYC building but not in apartment unit
Community Manager
Community Manager

Hi Sushi17,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.