G3100 and E3200 - 2.4Ghz band not broadcasting - 5.0 is fine
JB0071
Enthusiast - Level 3

Hi.

I have a G3100 and five E3200 around my property.

When I first set it up, I was able to see the 2 bands (2.4 and 5.0).

However the router did an update recently - I noticed the web interface had changed.

Ever since then, I cannot see the 2.4 broadcasting for any device to pick it up.

SON is disabled.

The 2.4 band as well as 5.0 band 1 and band 2 are enabled and broadcasting.

On G3100

Firmware Version - 3.1.1.17
Hardware Version - 1104
 
On 4 of the E3200
Firmware Version - 3.1.1.17
Hardware Version - 1102
 
On 1 of the E3200
Firmware Version - 3.1.1.17
Hardware Version - 1103
 
Any thoughts?
Thanks,
-Nic
 
 
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Correct answers
Re: G3100 and E3200 - 2.4Ghz band not broadcasting - 5.0 is fine
Cang_Household

This sounds like a data sync issue between G3100 and E3200. Try rebooting the G3100 and only the G3100. E3200 only receives the data so no need to reboot them, otherwise it is going to cause confusions.

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Re: G3100 and E3200 - 2.4Ghz band not broadcasting - 5.0 is fine
dexman
Super User
Super User

I'm wondering if SON, was somehow enabled despite showing disabled. 🤔

If all else fails, try resetting the router to see if that clears things up.

Re: G3100 and E3200 - 2.4Ghz band not broadcasting - 5.0 is fine
Cang_Household

This sounds like a data sync issue between G3100 and E3200. Try rebooting the G3100 and only the G3100. E3200 only receives the data so no need to reboot them, otherwise it is going to cause confusions.

Re: G3100 and E3200 - 2.4Ghz band not broadcasting - 5.0 is fine
JB0071
Enthusiast - Level 3

Thanks - I ended up doing a reset in all of them to ensure a clean slate.  So far so good. That seemed to resolve it.

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