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We had the old little black westell modem and it died on me i had a tech out last wendsay he gave me the new dsl router and modem in one. Anytime anyone else is on the internet and I'm trying to play a game on my computer my latencey will go from 100 to 1700 in a second and stay up there til someone else logs off their computer. Now i'm wonder is there a way i can fix this or can i get a another westell modem we never had that problem. This modem also dc's all the time i have to reset it a couple of times a day.
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Have Verizon check your line and make sure it is not out of sync. Run a speed test too, and make sure you're getting the correct speed you had before the Westell died. Verizon doesn't give out Westell "Netgear" Gateways or modems anymore - Only ActionTecs or D-Links.