I'm having a problem with my internet. For over a week, it has gone down during the day - every day - and not come up until I either called in or went to the site from my phone and went through the automated steps to fix it.
Today, the automated steps over the phone didn't work and it said it would transfer me to a human. Nothing but silence for several minutes so I hung up and called in again.
When I called in again, I said no I don't want to go through the automated steps again and it said it would transfer me to someone who could help.
Instead of a human, I got a continuous stream of "special offers" - AT&T internet, DirectTV, State Farm Insurance, something with social security.
I was so stunned that I went and looked online at the list of calls I had made to make sure that I had actually called Verizon's support - I had indeed called the right number.
Has Verizon been hacked? I can't imagine this is for real. And I tried declining like ten offers and it never let me speak to a human.
Hi HokieDave,<br><br>Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.<br><br>Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a <b>frequent basis</b>, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.