Home network protection

[Mw_dude]

I set up parental controls using Home Network Protection in the My Fios app, but now do not have the ability to modify or remove the settings. The app now just shows HNP is not active on my account with no ability to go further. I have tried to log in on a web browser, but that does not show any devices have parental controls. Uninstall/reinstall of the app also did not help. Does anyone know of a solution to this problem?

 

[LawrenceC]

Hi Mw_dude ,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.