I am a new customer that just moved to a FiOS area. I ordered FiOS gigbit internet, ready on Dec 22 in time for Christmas. Set up the system on Friday Dec 22 and everything was fine. Come Saturday morning everything is dead. I on-line chat with customer service for an hour and it is determined my new router is bad. I was told a new one would be shipped out to arrive 26 December. Explaining that this was unacceptable Verizon let me go to the store 30 minutes away to exchange routers. Plugged it in and got NO SERVICE. Called and voice chatted with support this time, ran through their diagnostics, and then they figured that they were not going to restablish my service UNTIL DECEMBER 26! So I wasted the time and energy driving to the mall for the exchange, and my family who is flying in to their new home TODAY (Dec 23) for Christmas is out of luck until Tuesday AFTER Christmas. This is totally unacceptable yet they refuse to budge. If I can find an alternate service provider I will use them. Verizon customer service is a complete let down.
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