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How does the ONT get provisioned incorrectly?

Current situation. Speedtest produced correct results for my gigabyte plan. Called in to change my services and since then I have only been able to get 25mbps download but correct upload speed. When I call suport they basically reboot the ONT and then decide they need to send a tech to my house, which they won't do for a couple months because of coronavirus.

Asking around online, since my speed locked at 25mbps at the exact same time as I changed my plan, others I have spoken too seem to think my ONT is provisioned incorrectly. How does that happen? It seems to happen a lot if you look online but with computers how does it happen? With computers shouldn't it be pretty much correct all the time?

Re: How does the ONT get provisioned incorrectly?
Super User
Super User

Try contacting Verizon support through @VerizonSupport on Twitter or the VZ Direct forum at  They often do a better job then the phone reps.  If this can be resolved remotely, they should be able to figure it out.

Good Luck.