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INTERNET SPEED
Bobbie7771
Newbie

The internet keeps disconnecting and trying to reconnect when I am trying to watch a live video.  Web pages are slow to come up.  I am using iolo System Mechanic Pro virus software.  Is that the problem?

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Re: INTERNET SPEED
smith6612
Super User
Super User

Usually antivirus won't cause this kind of problem. You are likely having a line issue. Just to be sure you have tried your connection from another device, such as a tablet, smartphone or another computer? 

Do you have a landline? If yes, do you hear static, humming or buzzing in the line during silent times in a call? Often these noises are signs of trouble that will degrade and disrupt DSL service. 

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Re: INTERNET SPEED
Bobbie7771
Newbie

Thank you so much.  I did notice some static.  I'll check that out.

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Re: INTERNET SPEED
smith6612
Super User
Super User

Thanks. Once you can resolve the noise issue, you should find the DSL will stabalize. If your line was "optimized" to a lower speed, you should find the speed improving. A good way to start off is to research how to perform a NID test, and how to correct home wiring issues if all is clear at the NID.

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