I live in Philadelphia and for 7 weeks now, I have had little or no dsl connectivity. VZ has sent out several technicians (about 8-10) but nothing solves my problem. I have heard that VZ has "optimized" the connection to customers, but I don't know if this is the problem. Nobody seems to know what the problem is and I can't take it anymore. I have an online class and I'm beginning to suffer academically because of this problem. I have never had internet connectivity problems with VZ until now. The technicians have not found any problems in my home or at my pole. I really need help with this situation so somebody please assist me because I am getting nowhere with this.
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We can start with this info...
#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
#3 What is your OS and Version? For example: Windows XP Home SP3
I have a Westell 6100
The router is a NetGear Wireless-G Router WGR614v10
OS- Windows XP Professional, and I have Windows 7 on the 2 laptops in my home.
And I've had the laptops connected to my network since September, but we just started having problems around Thanksgiving.
About the Westell:
If running the blue firmware, go to http://192.168.1.1/ . Choose Troubleshooting, and then click Transceiver Statistics.
If using Verizon-branded firmware (should be Red and Black), go to System Monitoring, Advanced Monitors, and then choose Transceiver statistics. Post up the information you see on that page. If you are prompted for a Username and Password, try one of the following:
Your Verizon username/password
I have the768kbps-1.0mbps plan. As of right now, we haven't had any connectivity problems in a day and a half (probably the longest run we've had in a while).
Transceiver Revision 188.8.131.52.0.1 Vendor ID Code 4D54 Line Mode ADSL_2plus Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 928 445 Margin (dB) 27.6 25.6 Line Attenuation (dB) 49.0 28.9 Transmit Power (dBm) 14.7 12.0
Ok I restarted it, and I do not have Verizon phone service, or any home phone at all.
Vendor ID Code
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
Line Attenuation (dB)
Transmit Power (dBm)
Thank you very much. It's weird, but I haven't had any intermittent connectivity issues for almost a week now. I think my emails and phone calls to Verizon have finally forced them to fix the issue. Again, thank you for your help!