I use my internet for gaming purpose's mostly, and sadly Fio's is not offered in my area or I would upgraded to it, What seems to happen throughout the day and normally at the same exact time is, my internet will lose connection with Skype, My games, any other services that are third party, my ping will shoot up super high and I will "Lag" out of it, but my internet browsers all work perfectly fine, they don't disconnect or lag at all, and i can't seem to figure out why it is doing this, and it all started when I got their supposively "best modem to date".
Sorry to hear about the problems you are having with the service. Have you tried doing a reset of the modem?It may be a customized setting of the router causing troubles. Please let us know if further assistance is needed.
Which modem (make and model) did Verizon send you? Does this problem happen with multiple computers?