Fios internet installed today. Technician installed an extender because he didn't wish to run a wire across my basement. He showed it to me after he installed it, at which time I specifically asked him it was an extra fee, particularly since I did not ask for it. He assured me that it went along with the router and that they worked together for no extra charge. After he left, I received an email stating that I was being charged $10 a month for the extender. Also, at the bottom of the bill, it stated that my $100 prepaid Visa gift card was being removed due to changes in the order ???? After, 3 hours of chatting online, it still is not resolved. I was told I would need to disconnect and return the extender myself or I would be charged a fee. Also, I will be charged a fee for a technician to come back and properly install the wire needed. ???? No one can explain to me why things were not done properly in the first place and why I am being charged for equipment that I did not request and am being forced to return it myself. No one can explain why my gift card was removed from order either. This feels like a scam!
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