Internet light turns RED

[cbachand]

his has been driving me crazy. For the past week my DSL Modem, a Westell 6100G, has been dropping its connection almost randomly.  Sometimes the Internet light goes out, sometimes it turns solid RED, and other times the Internet and Data lights keep blinking but I see mo Internet traffic coming through.  I can usually still get into Westell's configuration site at 192.168.1.1 and am
posting some info I found here:

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Transceiver Statistics
Transceiver Revision  3.3.6.10.0.1
Vendor ID Code  4D54
Line Mode  ADSL_G.dmt
Data Path INTERLEAVED
 
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 864 448
Margin (dB) 6.6 11.0
Line Attenuation (dB) 66.8 31.5
Transmit Power (dBm) 16.5 11.9
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Is the margin too low at 6.6 db and is the line attenuation too high at 66.8?

Also, here is the event log just after the Internet light turned RED:

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All Event Log 
Time Severity Process Details
Nov 5 19:49:28  daemon.info  dnsmasq[154]:  DHCPACK(br0) 192.168.1.47 00:23:54:e1:34:4e charles-8ohy93o
Nov 5 19:49:28  daemon.info  dnsmasq[154]:  DHCPINFORM(br0) 192.168.1.47 00:23:54:e1:34:4e 
Nov 5 19:48:43  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:48:43  daemon.warn  pppd[1491]:  pppd[1491] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Nov 5 19:48:43  daemon.notice  pppd[1491]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Nov 5 19:48:43  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Nov 5 19:48:43  daemon.notice  pppd[1491]:  Westell Random Holdoff returning 231 seconds
Nov 5 19:48:43  daemon.warn  pppd[1491]:  Leaving destroy_pppoesessionfile
Nov 5 19:48:43  daemon.err  pppd[1491]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Nov 5 19:48:43  daemon.warn  pppd[1491]:  Enter destroy_pppoesessionfile
Nov 5 19:48:43  daemon.err  pppd[1491]:  Unable to complete PPPoE Discovery
Nov 5 19:48:43  daemon.warn  pppd[1491]:  Timeout waiting for PADO packets
Nov 5 19:48:43  daemon.warn  pppd[1491]:  waitForPADO: timed out
Nov 5 19:48:33  daemon.warn  pppd[1491]:  waitForPADO: timed out
Nov 5 19:48:28  daemon.warn  pppd[1491]:  waitForPADO: timed out
Nov 5 19:48:23  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:48:23  daemon.notice  pppd[1491]:  PPPD Exit Status changed EXIT_PEER_DEAD->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Nov 5 19:48:23  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Nov 5 19:48:23  daemon.notice  pppd[1491]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Nov 5 19:48:23  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:48:23  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Nov 5 19:47:30  daemon.err  cwmpd[175]:  ddnsWanIPCallback WAN State Down
Nov 5 19:47:28  daemon.notice  net_mgr[209]:  Routes transitioning to Down state on ppp0.
Nov 5 19:47:28  daemon.notice  net_mgr[209]:  QoS on ppp0 transitioning to Down state.
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell Random Holdoff returning 57 seconds
Nov 5 19:47:26  daemon.warn  pppd[1491]:  Leaving destroy_pppoesessionfile
Nov 5 19:47:26  daemon.err  pppd[1491]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Nov 5 19:47:26  daemon.warn  pppd[1491]:  Enter destroy_pppoesessionfile
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Nov 5 19:47:26  daemon.info  pppd[1491]:  Sent 3642580 bytes,received 86047073 bytes.
Nov 5 19:47:26  daemon.info  pppd[1491]:  Connect time 6230581.5 minutes.
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Connection terminated.
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:26  daemon.warn  pppd[1491]:  pppd[1491] EXIT_PEER_DEAD caused InternetFail light to be lit
Nov 5 19:47:26  daemon.notice  pppd[1491]:  PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Nov 5 19:47:26  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_DEAD(0)
Nov 5 19:47:20  daemon.notice  ip-down[2229]:  ppp0: 3642580 bytes sent,86047073 bytes received
Nov 5 19:47:20  daemon.notice  ip-down[2229]:  ppp0: disconnected;connected for 373834887 seconds
Nov 5 19:47:20  daemon.warn  pppd[1491]:  Couldn t increase MRU to 1500
Nov 5 19:47:20  daemon.warn  pppd[1491]:  Couldn t increase MTU to 1500
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_NETWORK(7)
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 connect_time:373834887 bytes_sent:3642580 bytes_rcvd:86047073 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell ip_down()
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.74.98.223 ipremote:10.9.50.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.243.0.12 dns2:68.237.161.12
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Westell phase_hook PHASE=PHASE_TERMINATE(9)
Nov 5 19:47:20  daemon.notice  pppd[1491]:  Serial link appears to be disconnected.
Nov 5 19:47:20  daemon.info  pppd[1491]:  No response to 6 echo-requests
Nov 5 19:29:08  daemon.info  dnsmasq[154]:  DHCPACK(br0) 192.168.1.47 00:23:54:e1:34:4e charles-8ohy93o
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Any thoughts?  Bad line or possibly a bad modem?

Thanks.

-Charlie

P.S.  It just went down again!

[Pengwn59]

I am having the exact same problem for the last 2 weeks and have spent numerous times on the phone to the techs, it works for a little bit then stops. I have a Westall 6100... I think they're too old and need to be upgraded! One minute I have internet and the next I don't. Now it won't let me hitch up my wireless router either....go figure! Good Luck to you!

[cbachand]

Oh, on a different topic, what type of Wireless Router are you using with the 6100?  I have a Dlink DI-624 here that I used with the original Westell 2200 modem, but I never could get it to talk to the new one.

[dslr595148]

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@cbachand wrote:

I have a Dlink DI-624 here that I used with the original Westell 2200 modem, but I never could get it to talk to the new one.

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I believe the info at

www.dslreports.com/faq/13600

Will help you.

--

If you have any questions, please ask.

[hitmehhh]

I had the same problem yesterday.I called Verizon and the tech helped me reset the modem and she also helped me bridge my Linksys router with the modem. I had a very good tech. experience. Keep trying.

[smith6612]

I doubt the problem is from the modem. Your line statistics are marginal but if the line has always operated like that, it should be OK. From time to time it is known for Verizon's RADIUS servers to have some problems. If it isn't a problem with that, it is usually a case of congestion somewhere on the network that has gotten severe in nature.

See if you can push for Tech Support to check things on their end of the system. PPPoE drops are generally not the fault of the modem.