Had phone and internet via generator power for 48 hours during storm, power back on but not fios. Have a green light on the box but nothing else. Power cycling doesn't work. Customer service is useless. Any advice on reseting the service?
Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION
On the Right Hand side of this Verizon Community Page scroll down to Announcements
Click on Contact Us
If there are still pwoer outages in your area, then that may be the reason.
By box, I assume you are talking about ONT.
Callo back and ask for technical support.
Or contact them via twitter @verizonsupport.