Internet speed dropped from 50/25 to 2/25 - help!

[JRuppenthal]

As of today, my FiOS Quantum Internet download speeds have plummetted from 50mpbs to just above 2. The speeds are consistent on Speedtest.net and on Verizon's own speed test. I've reset the router twice, tried a direct Ethernet connection to my computer and the speeds are the same. I've never had trouble with slow connections, and I've done nothing to change my setup so the problem must be on Verizon's end. Please help. 

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp