Is it me? or is it you?
Enthusiast - Level 1

How can I tell if I have a problem, or if it's Verizon?

  For example, last night my modem would not connect.  I tried the "At-Home Agent," It would first try to update itself, to no avail, then finally would find it's way to tell me to unplug then replug the gateway (duh!)  I finally just unplugged it and went to bed, then it worked this morning. I know that I did not fix anything inside my house overnight!

 This happened a few times last summer, when a verizon truck was working on the underground wires in front of my house.  Service went down and appeared intermittently,and Verizon said they had nothing to do with it. Really.

My main question is how can I tell if it is my problem, or if in fact I should just go to bed instead of disconnecting, connecting, powering down, powering up, and running a program that isn't solving anything?

Re: Is it me? or is it you?
Super User
Super User

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?