I have been keeping a close eye on my bill after having issues with verizon last month. I found out that not only the charge has been recognized at all that it had been cleared last month, it is saying that my bill is late while not even being able to pay my bill online. I have talked to verizon for weeks about this and this has been the worst service that I had received. I even saved the data from my bank pertaining to the charge from November 10th
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.