Los Angeles - very slow connections for past few days

[jyc622]

I've been a DSL customer for 4+ years and been mostly satisfied, but getting extremely slow connections for the past 3-5 days.

From router (Netopia 2247):

ADSL Line State:        Up
ADSL Startup Attempts:  1
ADSL Modulation:        DMT
ADSL Data Path:         Interleave
Datapump Version:       DSP 7.2.3.0, HAL 7.2.1.0

                       Downstream  Upstream
                        ----------  ----------
SNR Margin:                  14.30        9.00 dB
Line Attenuation:             6.00        5.00 dB
Output Power:                 5.11       11.88 dBm
Errored Seconds:                 0           0
Loss of Signal:                  0           0
Loss of Frame:                   0           0
CRC Errors:                      0           0
Data Rate:                    7616         864

What I'm seeing, performance wise:

C:\Users\***>tracert www.google.com

Tracing route to www.l.google.com [74.125.224.112]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2   636 ms   641 ms   631 ms  L100.LSANCA-DSL-58.verizon-gni.net [96.251.115.1
]
  3     *        *        *     Request timed out.
  4   670 ms   632 ms   634 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
  5   669 ms   691 ms   654 ms  0.so-7-3-0.XT1.LAX7.ALTER.NET [152.63.10.145]
  6   690 ms   691 ms   671 ms  0.ge-2-0-0.XL3.LAX15.ALTER.NET [152.63.2.66]
  7   821 ms   742 ms    25 ms  TenGigE0-6-4-0.GW4.LAX15.ALTER.NET [152.63.114.2
17]
  8   475 ms   585 ms   477 ms  google-gw.customer.alter.net [63.125.112.154]
  9   542 ms   498 ms   518 ms  216.239.46.40
 10   611 ms   634 ms   640 ms  64.233.174.190
 11   447 ms   418 ms   396 ms  64.233.174.205
 12   575 ms   573 ms   676 ms  209.85.250.61
 13   636 ms   634 ms   634 ms  64.233.174.109
 14   345 ms   196 ms   159 ms  nuq04s08-in-f16.1e100.net [74.125.224.112]

Trace complete.

Pinging www.l.google.com [74.125.224.112] with 32 bytes of data:
Reply from 74.125.224.112: bytes=32 time=654ms TTL=56
Reply from 74.125.224.112: bytes=32 time=674ms TTL=56
Reply from 74.125.224.112: bytes=32 time=648ms TTL=56
Reply from 74.125.224.112: bytes=32 time=690ms TTL=56
Reply from 74.125.224.112: bytes=32 time=658ms TTL=56
Reply from 74.125.224.112: bytes=32 time=690ms TTL=56
Reply from 74.125.224.112: bytes=32 time=689ms TTL=56
Reply from 74.125.224.112: bytes=32 time=633ms TTL=56
Reply from 74.125.224.112: bytes=32 time=687ms TTL=56
Reply from 74.125.224.112: bytes=32 time=633ms TTL=56
Reply from 74.125.224.112: bytes=32 time=686ms TTL=56
Reply from 74.125.224.112: bytes=32 time=664ms TTL=56
Reply from 74.125.224.112: bytes=32 time=619ms TTL=56
Reply from 74.125.224.112: bytes=32 time=678ms TTL=56
Reply from 74.125.224.112: bytes=32 time=628ms TTL=56

Ping statistics for 74.125.224.112:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 619ms, Maximum = 690ms, Average = 662ms

[smith6612]

Looks like the problem is somewhere with the connection between your network and the Verizon edge router. There's nothing wrong with the statistics your modem is showing. if you have ensured that no one other than the people who should be using your connection is in fact, using your connection, the problem would most certainly be with Verizon. If it's consistent throughout the day and night, you can try rebooting your modem in case it happens to be an issue with the PPPoE session but this is most likely going to need a tech in Verizon to fix. With that said, you can giver them a call and ask for them to direct the call to a person who can deal with the internal network issue, or you can try the Verizon Direct forum over at DSLReports.