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Monthly charge for High speed internet vacation period (suspension)

I talked to two agents regarding with temporarily suspending my high speed internet service, and I just found out I was getting charged monthly $10 during the suspension periold, which the two agents never mentioned.

Why did I get the wrong information from the 2 agents even though I made sure with them couple of times I will not be charged during the suspension on the phone. Now I am disconnecting verizon internet service. And I will disconnect my verizon phone service with my wife next year when the contact is over.

One more thing, I can not file complaint anywhere about this issue in the verizon website, which I found out they made it impossible in their website. Other verizon users mentioned it in the forum. There is no such thing about filing complaint in their company. Good luck.

Good bye verizon kingdom.

Re: Monthly charge for High speed internet vacation period (suspension)
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.