Multiple Problems Throughout Contract - Failure to Disconnect when Request and Then Charged.
Enthusiast - Level 1

So lets start with March 2012. I had to move to another house and I brought my FiOS with me. This is where the problems begin.

During transfer it took over a week to get my old price grandfathered over which shouldn't have been such a big deal I've been a paying customer for almost a year now.  Note price should have been 79.99.

They created a new account without telling me any of the information about it, putting in a phone number, giving me an email address or anything. This caused massive confusion on the bill when it was recieved saying I owe $200.00 months later [first bill I recieved]

On return of old equipment they shut the internet off at my new house and after 6 hours on the phone with them they re-enabled it. To my suprise on the bill I recieved [First one] it was now at 129.99 per month!!! Not only that they added an Activation Fee!!!!!! What? All of this without my consent. Eventually I got the fee down to 90.00 Per month but they didn't refund me the extra 50.00 per month they had charged me. 

About a month later I had graduated from school and went to the store to have it transfered over but they told me I could not due to past due bills because of how expensive it was and the confusion as I was paying to an old account which I never recieved credit from, the money seemingly disappeared as they said they'd "write me a check" or "credit my new account". 

So I go to check my account today and find that I have an early termination fee, call in to learn that my previous land lord hard to call in and get the account canceled and that they won't wave the fee. 

I'm not paying this $400.00 bill and when it is reported to a debt collector I will be disputing it with the evidence I've listed here. 

Thank you Verizon for a wonderful experience. 

Re: Multiple Problems Throughout Contract - Failure to Disconnect when Request and Then Charged.
Contributor - Level 3

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.