NOT AS EXPECTED FROM LOYAL CUSTOMER
gdtaylor1
Newbie

Up graded, w/ new 2 yr. contract.

Issue:

After install system fail, With No service at all.

Steps taken:

 Reported issue:

First two agents did seem to follow screen script. And punt. ( hang up, end conversation, give up, etc. )

We called service 3 times before could get a company agent whom any insight.

Barriers to overcome:

The repair departs back up for 3 days. (If they had an open time slot would call…)

Concern:

Verizon does not have a fast response team?

How the customer feels:

 

We feel as if we are not a valued customer.

How long have we been loyal customers with Verizon, Cell, internet and TV 11 + yrs.?

Conclusion:

Did get the repose as expected from service call center and or service department, after a upgrade/install.

Time to conceder other options.

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