Have had Verizon home and wireless for over 20 years. Home worked reasonably well back when I had FIOS in a major city, although it was a huge pain to get anything fixed when it did not work. Now I live in a much smaller boondocks and am stuck with DSL as FIOS is not available where I live. Been having an issue for many months and get different answers every time I call and every time a technician comes to my home.
DSL is incredibly slow and goes through periods where it shuts down constantly. Was cycled through a variety of bologna reasons, the most recent being that the previous owner of my phone line was sold a speed of 15 mbps, which the phone line is incapable of supporting. Verizon refuses to downgrade internet speed to 3 or 5 mpbs, and Verizon also refuses to upgrade the equipment to a phone line that can handle the 15 mpbs speed. Last tech that came to my home did a little more research on his end and explained that once a service is upgraded, one is ”stuck” with it, whether it works or not.
I fail to see why I should be stuck with lousy service because Verizon fails to downgrade and / or upgrade service and / or equipment to make my service functional.
This is entirely unreasonable and unacceptable.
I would like to know to where I can escalate this dilemma, preferably by email so as to have it in writing.
I’m paying for it. Make it work correctly, please.
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