VERIZON Management - PLEASE HELP..... Please...
I had requested and signed a contract for Verizon to change my service from Internet and TV to Internet only. The contract was a month to month contract for Internet only and included 100mbs (vs. the 75mbs I have today).
I had an install date of December 5, 2016. I called Verizon on that day to confirm the installer timing. Customer service indicated there was no record of a tech scheduled to be at my house on that day. I thought things were corrected with customer service as they told me that someone would be at my home between noon and 5 pm. BTW - I took the whole day off of work to be home for this change.
At appx 7pm, after no one showing up (or calling), I called customer service again... Spent 2 hrs and 45 minutes on this call and spoke with multiple (3+) people until I finally felt someone was going to take care of my call. I felt this since the person I spoke with indicated they did find my contract at $80.25 per month for 100mbs only internet service. The person I spoke with indicated this is not a normal/standard rate, and they would need to figure out a way to correct the "system" to allow me to get the service "as contracted". I was told this would take about 45 minutes. The technical specialist on the call stated he would call me back at that time (appx 45 minutes) and if he didn't reach me, he would try again every 30 minutes. I Received no call.
FYI - I was also told that I would have the situation rectified and have some consideration / reimbursement for the duration of my call (and my staying at home, taking a day off) when no one came her from Verizon. BTW - I also had received a new modem, so it's clear Verizon "started" the activity... never completed.
OK - so between December 5th and now, I had been trying to contact the person at the Verizon tent who signed me up for this new contract... My attempt at contact started in early January and ran about a month. I finally reached my contact and after his "trying" 3 times, including stating he reached out to his manager, it seems that this issue has not had any real progress towards resolution.
I am seeking someone from Verizon to own this topic and reach out to me for resolution.... I'd like to stay with the signed contract terms along with, of course NOT having to pay for internet for DEC, JAN, of FEB (I already automatically paid for Dec at $174/mo.
Please help!! I'm at a loss and do not wishi to start over by calling some advocate who has no idea what this situation is. If needed I can supply the order / contract number and the contact name and number of the person who signed me up.
Thank you,
{edited for privacy}
First I would get your email address off a public forum.
secondly, simply call up and tell them to cancel your service. This will get you to the retention department. Tell them your issue.
you can also go to this link and ask Verizon direct
https://www.dslreports.com/forum/vzdirect
Good luck
Hi jmacklinxx,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
