I've been doing occasional backups to cloud storage, about 700MB. When I try and do that now, the upload takes forever, fails, and for an hour or so afterward even downloads are super slow - think dial-up speed. I tried breaking up the file, but even 10MB upload seems to fail and gum things up. So is this the latest new "feature for improved customer service"?
Especially odd since Verizon has also "improved service" by taking away FTP, and then the free web space. But they sell "Backup and Sharing" storage for a monthly fee. Does paying that extra fee remove the upload capping?
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
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@jm66 wrote:
Especially odd since Verizon has also "improved service" by taking away FTP, and then the free web space. But they sell "Backup and Sharing" storage for a monthly fee. Does paying that extra fee remove the upload capping?
I do not know, but more than likely no
The DSL modem is Westell 890-210015-04 C ;it's connected to a Belkin 802.11g router model F5D7231-4
Before trying a large upload, when speeds feel normal:
traceroute to 71.109.xx.xx, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 8 ms 62 ms 62 ms
3 ash-b2-link.telia.net (213.155.130.91) 0 ms 0 ms ash-b2-link.telia.net (80.91.245.107) 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 1 ms 2 ms 2 ms
5 P0-8-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.29.127) 99 ms 98 ms 98 ms
6 P9-0.LSANCA-DSL-18.verizon-gni.net (130.81.35.27) 97 ms 97 ms 98 ms
7 * * *
8 * * *
Speed test at http://www.verizon.com/home/fios-quantum-internet/speedtest.html says:
Download: 1.57Mbps, Upload 0.72Mbps
Now I try to upload a 670MB file. The first 100MB goes quickly, then the progress indicator slows to about 0.8Mbs. Once it slowed down, I got this result (after waiting much longer to load):
traceroute to 71.109.xx.xx, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 60 ms 6 ms 60 ms
3 ash-b2-link.telia.net (213.155.130.37) 0 ms ash-b2-link.telia.net (213.155.137.225) 0 ms ash-b2-link.telia.net (213.155.130.37) 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 9 ms 2 ms 2 ms
5 P0-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.29.125) 71 ms P1-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.237) 71 ms 71 ms
6 P8-0.LSANCA-DSL-18.verizon-gni.net (130.81.35.25) 69 ms 69 ms 69 ms
7 * * *
8 * * *
Speed test now says Download 0.23Mbps, Upload 0.08Mbps
Now I abort the upload. Response is still very slow:
traceroute to 71.109.xx.xx, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 7 ms 7 ms 7 ms
3 ash-b2-link.telia.net (213.155.137.231) 0 ms ash-b2-link.telia.net (80.91.245.107) 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 0 ms 11 ms 11 ms
5 P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.199.39) 72 ms 72 ms B100.LSANCA-LCR-21.verizon-gni.net (130.81.209.247) 72 ms
6 P8-0.LSANCA-DSL-18.verizon-gni.net (130.81.35.25) 69 ms 69 ms 69 ms
7 * * *
8 * * *
Speed test says Download 0.52Mbps, Upload: "Returned an error while trying to read the upload file"
Speed remained dog slow until about 30 minutes later, perhaps not coincidentally about when the clock rolled over to 12:00.
Based upon what equipment you said you have, I need to know more info.
Please answer as many questions as you can.
#1 While I know your Belkin F5D7231-4 has a built in networking swtich that is IP aware in it: Do you have a networking hub or swtich that is not IP aware?
What is known as an unmanaged switch, as an example.
#2 Do you have a computer with at least two NICs (and one of the NICs is a wired NIC)?
#3 If not, do you have a computer with a wired NIC?
#4 What is/are the OS and Version of the computer(s)?
For example I have two computers, one of them is running Windows XP Home SP3 and the other is running Lubuntu 13.10
#5 Do you know how to setup a Static IP on your computer(s)?
a) For example for the purpose of explaining: Yes I do on my Windows XP computer but I do not know how to my Lubuntu 13.10 computer.
b) Note: I do know how to do it on both on computers.
#6 Is that DSL modem your only DSL modem?
Note By this I am not asking if that DSL modem is the only DSL modem connected to the phone line: I want to know if you have other DSL modems, in storage (not in use).
Thanks for sticking with this.
Here's the full extent of my network:
- phone line to DSL modem, wired to Wifi Router uplink port
- wired connection from router to a printer, on a fixed IP address
- two laptops, one Win7 Home Premium SP1, the other Win8. Both have built-in wifi linked to the router, using DHCP. Both have wired NICs not currently enabled
- A BluRay player and Kindle also have access to the WiFi but are usually not online.
>Do you know how to setup a Static IP on your computer(s)?
Yes on both.
> Is that DSL modem your only DSL modem?
Yes - the Westell is the original one I received when signing up for DSL long ago.
BTW when the connection slows to a crawl during/after a large upload, both laptops see the same drastic speed reduction.
Ok.
With that old DSL modem (not the Westell 6100 or others).
Option one: Direct connection to the DSL modem
OR
Option number two - This Setup
a) A networking hub/switch connected between the DSL modem and the RJ-45 WAN port router
b) A computer with a wired NIC connected to the hub/switch that is connected between the DSL modem and the RJ-45 WAN port router.
c) To get on-line with the computer that is connected to that hub/swtich, that computer must have two NICs and the NICs have to be in two subnets.
For example the one that was connected to the hub/switch had 192.168.0.9 with the subnet mask 255.255.255.0 and the one that was connected by wire or without wireless to the RJ-45 WAN port router has 192.168.1.9 with the subnet mask 255.255.255.0
-> And then regardless if the computer is directly connected to the modem OR not - using http://www.dslreports.com/faq/16899 (if on Windows)
or a Mac, Unix/Linux tool if not on Windows
a) http://sourceforge.net/projects/wdiag/
b) http://adslm.dohrenburg.net/linux/linux.php
c) http://brightrain.aerifal.cx/~niklata/docs/westell-modem-stats.html
Note the adslm.dohrenburg.net and the brightrain.aerifal.cx site have the details of why on Windows one has to use the Westell Modem Browser.
Some more notes:
a) If you have a Static Non Bogan IP Address, then you could connect your computer directly to the modem, tell your computer to use that Non Bogan IP Address and enter in the other setting(s), and then you could get online and get the data from the modem.
For example IP 999.888.777.666 ( not a real non bogan IP, just assuming for the purpose of explaining. Example-period ), subnet Mask 255.255.255.0, default gateway: 999.888.777.1, DNS #1 4.4.4.3 and DNS #2 4.4.4.4
b) If you do not have a Static Non Bogan IP Address and you do not have a stand alone networking hub/switch (unmanaged hub/swtich), then when you have the computer directly connected to the modem you will set your computer to use a bogan IP Address and subnet mask. For example IP 192.168.1.9 with Subnet Mask 255.255.255.0 - and you will not able to get online until you have your RJ-45 WAN port router connected to the modem, your computer is behind the router and the computer is setup to use DHCP.
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