No Internet Access!!
pjh3
Enthusiast - Level 3
I can connect to the D-Link router wirelessly, and I can ping and traceroute sites like www.verizon.net, www.google,com and www.microsoft.com, but cannot open a website. I connected my computer to a neighbor's WLAN and it worked perfectly. ???
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Re: No Internet Access!!
JOSEm441
Specialist - Level 2
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Re: No Internet Access!!
pjh3
Enthusiast - Level 3
Downloading that troubleshooting program would be a great idea IF SHE HAD INTERNET ACCESS!! 🙂
Re: No Internet Access!!
smith6612
Super User
Super User

Was the D-Link router recently reset using the pinhole in the back, around the time this problem began? What are the IP addresses that are returning for the sites you are pinging?

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Re: No Internet Access!!
pjh3
Enthusiast - Level 3
No. She got the Dlink device recenty after she had problems with her Westell 327W. The IP addresses are appropriate.
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Re: No Internet Access!!
smith6612
Super User
Super User

When the D-Link was connected in that case, did the modem request to go through a setup wizard? For example, did the D-Link need to be set up with a username and password in order to actually connect? Does http://activatemydsl.verizon.com manage to load up when all other sites fail?

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Re: No Internet Access!!
pjh3
Enthusiast - Level 3
I wasn't there when she set up the DLink but (1) she was on the phone with VZ support and (2) I don't think I could have done pings and traceroutes unless she _some_ kind of connection.
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Re: No Internet Access!!
smith6612
Super User
Super User

@pjh wrote:
I wasn't there when she set up the DLink but (1) she was on the phone with VZ support and (2) I don't think I could have done pings and traceroutes unless she _some_ kind of connection.

Ping/Traceroute will simply fail when you try to run them if there is not a connection. If there is a connection, running these will at least give us an idea if the problem is with DNS, route, or something else such as a Walled Garden.

If you have to, have the D-Link modem reset by using the reset button found on the modem. Holding it for 20-30 seconds should cause the modem to reset to factory defaults. You will need to configure the modem again for service, and you can either see if an Activation screen appears, or you can give Verizon a call and have them help you set the modem up again. I am not familiar with how Verizon ships the D-Link modems to do a walk-through of the modem setup.

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Re: No Internet Access!!
pjh3
Enthusiast - Level 3
After restoring her laptop to factory condition and resetting the DLink, I had exactly the same results as before: ping and traceroute worked, but could not reach any website. After an hour on the phone with VZ tech support, the "Higher Power" determined that it was most likely a central office problem and promised to resolve it within 24 hours (about 3PM today). This is the same thing they said the time that my neighbor was on the phone with them and they never called back. I will call my neighbor after 3 and find out if they fixed the problem. By the way, I was impressed with the first level responder. She was not reading from a script and contacted Network Tech Support fairly early in the call. PS: I don;t know why you think that ping and traceroute failed. Thanks.
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Re: No Internet Access!!
pjh3
Enthusiast - Level 3
(I just realized that I was writing to my old "buddy", Smith6612! How are you?)
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