I canceled my account and dropped off the equipments at a local store on May 4th, 2015. I have not received my refund yet. I called many times to the Verizon with no success. It wasted a few hours of my time... It looks like that Verizon does this on purpose that the customers give up the refunds... I saw in the forums that this problem happened for many customers... Does Verizon really send refunds to anyone?
If you cancel before your contract expires, you will owe them money.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.