Pathetic Verizon DSL
technics42
Newbie

I have a Westell 7500 modem. It always has to be reset because of lackluster dsl speeds, its intermittent connections. This modem out right sucks. Verizon techs have been to my house several times claiiming that they have changed bridges on the telephone poles and in the central hub on the street, and they also have claimed to change ports in the main office in my cities main Verizon office for my dsl. My dsl speeds are at best 97kbs/ 443kbs. My service is still crap, and probably worse off now than before. I have been a subscriber since the early days when they first released dsl in my area. I have had it with the poor service and pathetic customer service personel of Verizon. I believe I am going to make a change and go to Comcast where i will get that 3mbps service I pay for and don't recieve from Verizon. 

0 Likes
Re: Pathetic Verizon DSL
dslr595148
Community Leader
Community Leader

#1 Visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and Paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and Paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

#2 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Re: Pathetic Verizon DSL
technics42
Newbie
Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL2
Data Path FAST
 
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1501 443
Margin (dB) 6.0 18.9
Line Attenuation (dB) 66.0 38.2
Transmit Power (dBm) 0.0 12.9

After a forced modem reboot this is the stats it gave me. 

Heres Step #2 

news.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 1 ms 1 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 1 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 1 ms 1 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 1 ms 1 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 8 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 8 ms 8 ms
5 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 10 ms 11 ms 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 37 ms
6 G13-0-0.LYNCVA-LCR-01.verizon-gni.net (130.81.209.5) 41 ms 15 ms 16 ms
7 G12-0-0.LYNCVA-LCR-02.verizon-gni.net (130.81.151.153) 16 ms 16 ms 41 ms
8 P4-0.LYNCVA-LYBGVACH-ERXG02.verizon-gni.net (130.81.198.5) 17 ms 17 ms 16 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 14 ms 14 ms 14 ms
2 te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
3 te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms
4 te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 82 ms te0-2-0-0.mpd21.lon13.atlas.cogentco.com (130.117.38.125) 83 ms te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 82 ms
5 te0-7-0-10.mpd21.jfk02.atlas.cogentco.com (154.54.84.133) 80 ms te0-7-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.125) 80 ms te0-0-0-10.ccr21.jfk02.atlas.cogentco.com (154.54.44.229) 82 ms
6 te0-1-0-1.ccr22.jfk05.atlas.cogentco.com (154.54.31.9) 82 ms te0-0-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.7.14) 80 ms te0-0-0-3.ccr22.jfk05.atlas.cogentco.com (154.54.2.86) 82 ms
7 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 94 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 94 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 93 ms
8 0.xe-1-1-1.NY325-BB-RTR2.verizon-gni.net (152.63.1.206) 95 ms 0.ge-8-1-0.NY325-BB-RTR1.verizon-gni.NET (152.63.18.38) 94 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 94 ms
9 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 104 ms 0.xe-1-1-1.NY325-BB-RTR2.verizon-gni.net (152.63.1.206) 96 ms P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 105 ms
10 P4-0.LYNCVA-LYBGVACH-ERXG02.verizon-gni.net (130.81.198.5) 108 ms 111 ms P15-3.LYNCVA-LCR-02.verizon-gni.net

0 Likes
Re: Pathetic Verizon DSL
dslr595148
Community Leader
Community Leader

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

http://en.wikipedia.org/wiki/Network_interface_device

http://en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6,  directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

http://www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that


Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

    Reverse Traceroute

    Tool news.giganews.com

    traceroute to *.*.*.*, 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
    2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
    3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
    4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
    5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
    6 * * *
    7 * * *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * Max number of unresponsive hops reached (firewall or filter?)

#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.

Re: Pathetic Verizon DSL
technics42
Newbie

Thanks for the help, but nothing has been resolved. The wiring in the house has been tested and is fine. The problem is on Verizons end. My dsl speeds are pathetic as always. I truly think it's time for Comcast. Verizons internet has been garbage. The field agents can't fix anything and have very little knowledge on DSL. They only want to turn my speed down lower from 3.5mbps to 1mbps because they say that will fix the problem. 

0 Likes
Re: Pathetic Verizon DSL
beshannon
Enthusiast - Level 3

I feel your pain as my DSL is no longer functioning like to used to.

I am not sure of any resolution, I have been told there are network issues affecting my DSL but I have no reliable speed/service back after 5 days and counting.

0 Likes
Re: Pathetic Verizon DSL
smith6612
Community Leader
Community Leader

Ironically with those stats, a downgrade to 1Mbps may just have to be the answer. If your home's wiring has already been ruled out by taking the modem to your NID and checking the connection and statistics there then what you have is either a bad line pair which a lot of attenuation, or you are hooked up on a very long line and the speed is set too high. A noise margin of 6dB or less is deemed unstable and you want that to be 10dB or higher.

So, assuming you've ruled out your home's wiring, get a tech out to see what they can do to improve the capacity of the line. Failing that, it will have to be 1Mbps/384kbps, or 1.5Mbps + Interleaved mode service or Comcast. There isn't much else I can suggest myself since you already have ADSL2, though ADSL2_re mode may help improve service quality.