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Problem with Turn On

Moved the 30th of December and called Verizon a month before to establish a high speed internet account (FIOS Not Available).  The service was supposed to be turned on the 31st.  Equipment was mailed and the 31st came and nothing is working, no DSL into modem.  I call the serive department and they send out a technician on 3 Jan, who states that all that has to be done now is the Central Office has to turn on the account and it would be done by the end of the day.  The day comes and goes and I make another call to the service department, who tells me the ticket is active and is being worked and would be done by 8am.  8am comes and it is now 1pm and still no servie.  The service departmet is giving me the run around and can not answer why it hasn't been hooked up.  I am at my wits end and do not know what to do.  Any suggesstions?

Re: Problem with Turn On
Community Manager
Community Manager

Hi auscott,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.