Really Frustrated with Lack of Customer Service

[johnlynch44921]

I have landline, DSL Internet and then a separate mobile and data plan with you. I cam home yesterday and it seemed Fios was being installed or serviced next door or two doors down. I can not connect to the Internet via my DSL. My data plan is 75% used up. I tried calling customer service numerous times and was default routed to something automated in Spanish, which I do not speak.It not seem to be saying anything about unavailability due to time, and your web page does not seem to conspicuously sayt anything as to that either. I have a cordless phone. It was using up battery possibly on the way to nowhere even though I stayed on a good while. I tried another option at one point, you had someone with what seemed an Indian or Pakistani accident who was available to SELL me something.He spoke fast. I was asking him to be connected to customer service and he was telling me to call the number but not listening to what I was saying about the language problem. Eventually he LAUGHED at me and apparently hung up. I don't feel Verizon really cares about its customers. You care about SELLING more poor service to us. YOUR home page and a lot else looks like that. I need help. You are acting Too Big To Serve. The problem with my connection seems to be your line to me or, possibly, my modem that came with service many years ago needs to be replaced. But there is no one to communicate with, even though you are supposedly about communication.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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