Since the beginning of August, I have documented at least 25 Internet outages. I have had more than that, but those are the ones I have written down. I have times and notes about what lights I see on the modem.
Most all of them last only a couple of minutes, but the DSL light is either off or flashing throughout the interruption.
In the middle of August, I received a replacement modem, which the Verizon rep assured me would resolve the problem.
It did not.
I also removed the line spltter from the wall jack to see if that would help, but the interruptions continued.
I have been a Verizon customer since the New England Telephone days, but am getting frustrated with this one.
What steps can I take to resolve this recurrent issue?
Do you happen to have a landline? What modem do you currently use?