Return old router

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I have been using FIOS 500/500 since that came out and obviously I'm on the "gigabit" plan now since it's half the price.

I use my own router.

I got sent the new G1100 router which all I've done with cloned the MAC address, but otherwise won't be used. Included is label that says I should send back the old router, except I've got like two old Actiontec routers all still in the boxes. Can I send all these back to Verizon or do I need to figure out which one corresponds with my "old" service?

[jonjones1 · Accepted solution]

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@-- wrote:

I have been using FIOS 500/500 since that came out and obviously I'm on the "gigabit" plan now since it's half the price.

I use my own router.

I got sent the new G1100 router which all I've done with cloned the MAC address, but otherwise won't be used. Included is label that says I should send back the old router, except I've got like two old Actiontec routers all still in the boxes. Can I send all these back to Verizon or do I need to figure out which one corresponds with my "old" service?

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I would call Verizon and see what router was originally associated with your account.

you could go to a Verizon Fios store and bring them in with you. Have the store look up the router associated with your account. Then give it back to them as a return and get a receipt. Get a receipt (I cannot stress this enough so as to not have issues later)

Good Luck