SLOW... Intermittent speed within vz network

[adam10553]

Verizon has been having these issues 3-4 years now. The speed results fluctuate fom time to time. Downloading becomes very slow.... same with page loading...

I've ran a traceroute earlier and here are the results...

 1  wireless_broadband_router (192.168.1.1)  0.942 ms  0.493 ms  0.399 ms

 2  l100.washdc-vfttp-63.verizon-gni.net (96.231.xxx.1)  4.556 ms  3.061 ms  2.593 ms

 3  g0-9-2-7.washdc-lcr-21.verizon-gni.net (130.81.183.232)  6.382 ms  5.103 ms  7.976 ms

 4  ae13-0.res-bb-rtr1.verizon-gni.net (130.81.174.216)  101.556 ms

    so-7-1-0-0.res-bb-rtr1.verizon-gni.net (130.81.199.30)  4.454 ms *

 5  * * *

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 7  0.ae1.br1.iad8.alter.net (140.222.229.163)  6.071 ms  5.250 ms  5.886 ms

 8  * 67.133.224.206 (67.133.224.206)  7.040 ms *

 9  dca2-edge-01.inet.qwest.net (67.14.28.110)  13.744 ms

    72.21.220.151 (72.21.220.151)  34.634 ms

    dca2-edge-01.inet.qwest.net (67.14.28.110)  14.410 ms

10  72.21.222.85 (72.21.222.85)  29.343 ms

    72.165.86.74 (72.165.86.74)  8.130 ms  6.917 ms

11  72.21.220.127 (72.21.220.127)  31.021 ms

    72.21.220.151 (72.21.220.151)  34.169 ms  36.243 ms

12  72.21.222.157 (72.21.222.157)  35.585 ms

    72.21.222.87 (72.21.222.87)  30.878 ms *

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adams-Mac-mini:~ adam$ traceroute google.com

traceroute: Warning: google.com has multiple addresses; using 74.125.228.224

traceroute to google.com (74.125.228.224), 64 hops max, 52 byte packets

 1  wireless_broadband_router (192.168.1.1)  0.731 ms  0.433 ms  0.419 ms

 2  l100.washdc-vfttp-63.verizon-gni.net (96.231.xxx.x)  3.560 ms  3.251 ms  2.396 ms

 3  g0-9-2-7.washdc-lcr-21.verizon-gni.net (130.81.183.232)  8.439 ms  8.016 ms  7.475 ms

 4  ae13-0.res-bb-rtr1.verizon-gni.net (130.81.174.216)  4.400 ms *  60.587 ms

 5  0.ae1.xl1.iad8.alter.net (140.222.226.149)  7.001 ms * *

 6  0.xe-10-2-1.gw9.iad8.alter.net (152.63.41.242)  5.861 ms

    0.xe-10-0-3.gw9.iad8.alter.net (152.63.40.190)  4.805 ms

    0.xe-8-0-0.gw9.iad8.alter.net (152.63.35.242)  5.082 ms

 7  google-gw.customer.alter.net (152.179.50.70)  6.411 ms * *

 8  209.85.252.80 (209.85.252.80)  8.762 ms  20.379 ms  8.308 ms

 9  72.14.233.95 (72.14.233.95)  5.906 ms  4.734 ms  4.932 ms

10  iad23s24-in-f0.1e100.net (74.125.228.224)  5.574 ms  5.145 ms  5.617 ms

Those are the results to two sites.As you can see the same 4th hop on both results, are high. So that does mean its within the Verizon network. At times when its fully intermittent, when I try to surf the web or download something (Even a 50mb file) it takes for ever as if your on dial up.

This is not acceptable.. I've been having this issue for the past 3 years it comes and goes. Thjis is certainly  not what I want to pay for the service. its 2014 for Gods sake. With high class Fiber optics running at the premises, this is not acceptable.

Please, Verizon.. All I want a reliable connection with no latency. I pay for my service and I deserve the reliablity and speed,

[Hubrisnxs]

Spotting The Fake Latency

If there is an actual issue, the latency will continue to increment or increase for all future hops:

Latency spikes in the middle of a traceroute mean
absolutely nothing if they do not continue forward.

• At worst it could be the result of an asymmetric path.
• But it is probably an artificial rate-limit or prioritization issue.
• By definition, if regularly forwarded packets are being affected
you should see the issue persist on all future hops. 

In your case that isn't happening, so while that 100ms raises an eye brow, that is not where your real problem is.

72.21.222.87 amazon is amazon, so you might have a bad route, but I wouldn't worry too much about that one particular hop.    

try to get a new route, and see if it helps.

 If you can access your router, do the following, and you'll hopefully be working in 5 minutes.

Actiontec MI424-WR - RELEASE DHCP

Click on MY NETWORK icon at the top.

Select NETWORK CONNECTIONS from the menu on the left.

Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.

Click SETTINGS

Click RELEASE

Click APPLY

Disconnect the router immediately to prevent it from re-requesting a DHCP lease ---- wait 5 minutes, and turn it all back on and try again