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Sent "New" Router for Service Interruptions

Finally!! Verizon even makes it very difficult to  post a comment! I hate Verizon. After wasting hours of my time convincing me that the sudden interruptions to my service were my fault due to too many devices--even though I never had a problem before, and even though many of my neighbors complained about the same issues over the last three weeks, I let them talk me into another 2 year contract with a "new" router with the assurance that this upgrade should take care of the problem, I received my "new" router today and it is covered in fingerprints and has dings/scratches all over it. It is CLEARLY not a NEW router. This thing had better work properly.  I am SO sick of this company. I am going to share this all over my social media, and with my neighbors. This is no way to treat your customers. I may even contact the local tv station to investigate why Verizon ignores the fact that numerous people in the same area had the same problem--but it's not Verizon's fault. Still very angry.

Re: Sent "New" Router for Service Interruptions
Super User
Super User

Are they treating it as a maintenance action?

If they had said replacement instead of new, would it have made a difference?