I am a longtime FIOS customer. I am moving to a new house, and a couple of weeks ago submitted a transfer request to the new address. I received an order confirmation, an installation date/time, and even took the time to upgrade my services. This week, when I attempted to confirm the time for the installation, I was informed that the order doesn't exist, the request doesn't exist, and that nobody can tell me what happened. I have now had 5 phone calls and chats with Verizon support staff, none of whom have been able to unwind this mistake, and NONE of whom have offered to fix the issue. So, I'm basically left without any knowledge of my transfer request or options. This experience has been astonishingly bad and abusive of my time and good faith.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.