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Slow DSL

first of all these forums are not easy to navigate

posted in January about my issues with slow DSL  I'm talking 300 ping  .17 mbps download speeds  I'm paying for 3.0 mbps

Verizon DSL is the only internet service I cn get at my house

I call tech support all the time and its never been fixed. Technician that came to the house told me its a traffic issue---too many houses on a system that can't handle everyone watching netflix or streaming music or whatever they choose to do online

foreign tech support is no help at all  they all read from a script and say the same old **bleep**  each time I call they want to go through each little troubleshooting step that I've already done a million times

so sick of this **bleep**

looking into a wifi internet called limitless for $100/month   verizon is NOT providing the service they say they can 

anyone reading this?  anyone have any suggestions?   I'll bet not  I posted the same type of post in january and no replies

Re: Slow DSL
Community Manager
Community Manager

Hi ttamoneypit,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.