Slow/Inconsistent Connection

[jdelarosa]

For the last 3 days my connection has been very slow and inconsistent.  Every once in a while a website will load quickly but more often than not it will start to load and then hang for about 15 seconds or more before it finishes loading, if it ever does.  I downloaded the Verizon In-Home Agent software but it just tells me nothing is wrong with my connection, I also called customer service and they concurred with this assessment; however, there is obviously wrong with it.  Any help on this issue would be appreciated.

System Specs

Modem/Router: Westell 327W
Firmware: VER:4.04.03.00
Firewall: Norton Antivirus
Operating System: Windows 7

Ping Results

C:\>ping verizon.net

Pinging verizon.net [206.46.232.39] with 32 bytes of data:
Request timed out.
Reply from 206.46.232.39: bytes=32 time=61ms TTL=245
Request timed out.
Reply from 206.46.232.39: bytes=32 time=61ms TTL=245

Ping statistics for 206.46.232.39:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 61ms, Maximum = 61ms, Average = 61ms

Transceiver Statistics

Transceiver Revision: 7.2.3.0  
Vendor ID Code: 4  
Line Mode: G.DMT Mode  
Data Path: Interleaved  
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 5952 864
Margin (dB) 6.5 9.0
Line Attenuation (dB) 48.5 30.0
Transmit Power (dBm) 19.1 11.9

[dslr595148]

#1 Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

a) Did you try connecting your modem directly to the NID?

Points to: http://www.dslreports.com/faq/1317

b) If not, please do and retest those margins and Line Attenuation.

#2 Is wireless in the router enabled?

a) If so, what level of wireless security is the router set to?

[jdelarosa · Accepted solution]

After 5 days the problem appears to have fixed itself.  My functioning statistics if anyone is curious:

Ping Results

C:\>ping verizon.net

Pinging verizon.net [206.46.232.39] with 32 bytes of data:
Reply from 206.46.232.39: bytes=32 time=81ms TTL=245
Reply from 206.46.232.39: bytes=32 time=75ms TTL=245
Reply from 206.46.232.39: bytes=32 time=78ms TTL=245
Reply from 206.46.232.39: bytes=32 time=74ms TTL=245

Ping statistics for 206.46.232.39:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 74ms, Maximum = 81ms, Average = 77ms

Transceiver Statistics

Transceiver Revision: 7.2.3.0  
Vendor ID Code: 4  
Line Mode: G.DMT Mode  
Data Path: Interleaved    
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 6048 864
Margin (dB) 6.0 9.0
Line Attenuation (dB) 48.5 30.0
Transmit Power (dBm) 19.2 11.8

[naftikos]

This is standard operatin procedure for Verizon since the Christmas holidays. It's not you, it's them. And THEY DON"T CARE!! When a holiday rolls around the internet service crashes.

I pay for 7 Meg service. It doesn't reach 6 anymore. There is nothing wrong at my end. Verizon Net varies between 0 Mbps and 5.97 . It changes every few seconds!! 

Right now -->

Server says [{edited for privacy}] but Client says [192.168.1.100]

Broadband Speed Test

Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 692.88Kb/s
running 10s inbound test (server to client) . . . . . . 1.52Mb/s
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address

[lastraley]

I am so discussed with waiting, my netzero dial up was faster.  can't delete several messages at a time.

then verizon has the nerve to say i am reaching my limit.

I will be looking into a different server if this continues

[smith6612]

Your Statistics still are not where they should be, so we should probably see if we can improve them to get the line running at better values. If you have access to a NID (Network Interface Device), plug your modem into the test jack found inside of it and post up the new statistics it is giving. This will allow us to rule out your home's wiring as being any issue with the line.

@naftikos: Ask Verizon to move you onto another edge router or circuit over at the DSLReports Verizon Direct forum. Sounds like you're just on congested equipment. The Front-line agents aren't trained to deal with congestion issues despite it being a very real possibility these days on an old network.