Slow Internet Connection

[Lan198]

In the past couple of weeks, my internet connection have been very slow to the point that I cannot watch Youtube videos or any other video players without having to wait for it to buffer. Mooreover, it takes a couple of seconds to load most websites I go to. My most recent speed test shows this:

0.56 Mbps download

0.13 Mbps upload

I used to have double the speed which is closer to my service promise speed of 1.1 Mbps+

What can be done to restore my previous internet connection speed?

[dslr595148]

To all who need help

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

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news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

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Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[Lan198]

news.giganews.com

traceroute to ... 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-105.fwd.datafoundry.com (216.166.96.105) 0 ms 216-166-96-113.fwd.datafoundry.com (216.166.96.113) 0 ms 216-166-96-109.fwd.datafoundry.com (216.166.96.109) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 12 ms 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.137.223) 0 ms ash-b2-link.se.telia.net (80.91.245.223) 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 20 ms 20 ms 7 ms
6 B300.BSTNMA-LCR-21.verizon-gni.net (130.81.151.69) 15 ms 15 ms 15 ms
7 P10-0.BSTNMA-CMBRMABE-ERXG03.verizon-gni.net (130.81.44.0) 16 ms 16 ms 17 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to ... 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-0-1-3.nr11.b015583-1.ams03.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 154.25.2.121 (154.25.2.121) 0 ms 154.25.2.113 (154.25.2.113) 0 ms 154.25.2.117 (154.25.2.117) 0 ms
4 be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 1 ms 1 ms be2434.ccr41.ams03.atlas.cogentco.com (130.117.2.242) 1 ms
5 be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 10 ms 10 ms be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms
6 be2386.ccr21.bos01.atlas.cogentco.com (154.54.44.161) 76 ms 76 ms be2348.ccr22.jfk02.atlas.cogentco.com (154.54.30.169) 80 ms
7 be2096.ccr22.jfk02.atlas.cogentco.com (154.54.30.41) 84 ms be2094.ccr21.jfk02.atlas.cogentco.com (154.54.30.13) 85 ms 85 ms
8 be2150.mpd21.dca01.atlas.cogentco.com (154.54.31.129) 91 ms be2112.ccr41.iad02.atlas.cogentco.com (154.54.5.233) 90 ms be2150.mpd21.dca01.atlas.cogentco.com (154.54.31.129) 88 ms
9 verizon.iad01.atlas.cogentco.com (154.54.12.46) 90 ms be2112.ccr41.iad02.atlas.cogentco.com (154.54.5.233) 89 ms be2177.ccr41.iad02.atlas.cogentco.com (154.54.41.205) 92 ms
10 P0-0-0-0.BSTNMA-LCR-21.verizon-gni.net (130.81.151.219) 106 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 90 ms B200.BSTNMA-LCR-22.verizon-gni.net (130.81.151.77) 101 ms
11 P8-0.MNCHNHCO-ERXG01.CNCDNH.verizon-gni.net (130.81.35.229) 95 ms P9-0.MNCHNHCO-ERXG01.CNCDNH.verizon-gni.net (130.81.35.231) 101 ms B100.BSTNMA-LCR-21.verizon-gni.net (130.81.209.87) 99 ms
12 * * P9-0.MNCHNHCO-ERXG01.CNCDNH.verizon-gni.net (130.81.35.231) 100 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * * Max number of unresponsive hops reached (firewall or filter?)

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I have a Verizon modem; not sure about its model. And my transceiver statistics:

Broadband Status

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL2+
Broadband Negotiated Mode:	ADSL2+
Connection Status:	CONNECTED
Downstream Speed:	864 Kbps
Upstream Speed:	159 Kbps
Retrains:	0
Retrain Timer:	1 Days, 23H:33M:26S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	206
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	1
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	1702
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	15312
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	10 dB
SNR Upstream :	26 dB
Attenuation Downstream :	76 dB
Attenuation Upstream :	32 dB
Power Downstream	15.5 dBm
Power Upstream	11.8 dBm

[dslr595148 · Accepted solution]

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

http://en.wikipedia.org/wiki/Network_interface_device

http://en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6,  directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

http://www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that

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Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

        Reverse Traceroute

        Tool news.giganews.com

        traceroute to *.*.*.*, 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
        2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
        3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
        4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
        5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
        6 * * *
        7 * * *
        8 * * *
        9 * * *
        10 * * *
        11 * * *
        12 * * *
        13 * * *
        14 * * *
        15 * * *
        16 * * Max number of unresponsive hops reached (firewall or filter?)

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#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.