Slow connection and frequest disconnects.

[cindy1212]

We   upgraded to  the enhanced  DSL  at the recommendation   of  my verizon  rep.  They  supposedly swithed  me to  a  new  port (  or what ever   it iscalled) My  billing shows  I am   paying for 3.1-7.5   mb    my speed tests  show 1.2 -1.56mb   and     frequent  disconnects   of  30 seconds  or  more  multiple times  daily.    So  when   is verizon  going to geive me servie  that   is reliable  and meets   the advertized  speeds?