Steady red fail light on ONT bx.

[7MR-7]

After storm outage,I have a steady red fail light on router. And a steady red light on the world globe over the white wifi light. I located the ONT / battery box reset. I push the reset but I still get a red fail and a red globe 

[CRobGauth]

You need to contact support,. 1800verizon or twitter @verizonsuppport