I called on June 19th to cancel my service. My line (which had no phone attached to it) kept calling 911 and directory assistance... My bill is normally $55, and ended up $190. The next bill was $119. So after being on the phone and sent to several different representatives who kept "transferring me to THAT department," I finally got to someone who could honor my request.
It wasn't until threatening me with imagery of what post-apocalyptic life would be for me without a landline and me repeatedly saying, "just cancel my service," that she agreed to put in my cancellation request.
Conveniently, my call was dropped immediately as those words left her lips.
Now, correct me if I'm wrong, but when she first got on the line and requested that I confirm my mobile number in case our call was disconnected, that meant a disconnection would result in a call back from that agent.
Nearly a month later, I've had no response from that representative. In fact, the only contact I've had is the generic, "Thanks for choosing Verizon! Here are some helpful links for future use of your service!"
The service I called to have CANCELED.
So, out of spite, I've been waiting for a call regarding my account. Since I never received one, I assumed my final bill was being mailed to me. I can handle not being spoken to when I'm canceling my service.... but I figured the bill was coming.
NOPE. Just received the email notification that my bill is available to view! And guess what? It's not my final bill, but again, my $55 bill is now $128. For an account that should have been shut down.
So, not only do I feel that Verizon is conveniently ignoring my request as to gain more money from me for some sort of problem in the wiring... BUT, as has been the case throughout this entire ordeal, I have the police beating on my door from the hours of 1:00 AM to 5:00 AM.
I fully expect a response regarding this post by someone with some kind of authority regarding my issues. I am being billed for items that are absolutely NOT my doing (as I have NOTHING plugged into my walls TO make it fire off and call 911 and directory assistance) and I've already been put in a position to pay these astronomical bills because not doing so will only reflect on my credit score.
To say I'm disappointed in the service I've received from this company is an understatement. I am highly offended by how I was treated and how I've been completely written off just so it can make another dime.
